Impact

Fewer lost refunds, less delayed care, more people using the rights they already have

AskEU doesn’t create new rights. It helps people use the EU rights that already exist for them.

The problem

The rules exist. Most people never find them.

Healthcare across EU borders runs on two separate sets of rules and 27 national systems. The information is public, but it is scattered, full of legal terms and rarely in your language.

4.4 Mpeople with temporary protection in the EU, each learning a new health systemEurostat, 2026
< 1 in 5EU citizens knew their rights to healthcare in another EU countryEurobarometer 2015, cited by the European Court of Auditors (2019)
27 + 2national health systems and two EU ways to get treatment abroad paid forReg. 883/2004 · Dir. 2011/24/EU
4languages at launch: English, German, Polish and UkrainianAskEU launch scope

Expected outcomes

Access

People find the right place the first time: the right doctor, the right form, the right office.

Money

Fewer patients paying in full for care their insurance would have covered.

Inclusion

Information in Ukrainian and Polish as well as English and German, for the people official websites reach least.

Public systems

Fewer misdirected questions to contact points and insurers, and better prepared applications.

Alignment with EU priorities

EU4HealthBetter access to healthcare and stronger patient rights across borders.
European Health Data SpaceHelps people get ready for the European Health Data Space, which applies from 2027.
Digital DecadeTrustworthy AI in a service for the public good.
European Pillar of Social RightsPrinciple 16: timely access to affordable healthcare.
UN SDG 3.8Universal health coverage and financial protection.
AI ActTransparency, human oversight and record-keeping from day one.

Why this needs a European solution

The problem only exists because people cross borders. A national service can’t explain two countries’ systems at once. AskEU brings EU rules and national rules together in one answer.

Be among the first to use it.

Early users help us make the answers better. Available in English, German, Polish and Ukrainian.