An AI you can check
AskEU uses retrieval-augmented generation (RAG): the AI first finds the relevant official rules, then writes the answer from them only. Every answer is checked automatically and the rules are reviewed by people. The language model can be swapped; what matters is that every answer can be traced to its source.
From your question to an answer with sources, in six steps
AskEU is not a general chatbot. The language model only reads and writes. It can only use rules from our checked library, every answer is verified, and legal experts review the library.
Understands your situation
Reads your question in any of four languages and picks out what decides your rights: where you are insured, where you are, your status and the care you need.
Finds the rules
Searches our library of checked official rules and keeps only those that apply to your country and status.
Writes the answer
Writes the answer using only the rules it found. It is not allowed to add anything from its own memory.
Checks every fact
Matches every statement to its source. Anything without a source is removed before you see it.
Admits what it doesn’t know
If no checked rule covers your case, it says so and tells you which official office to contact.
Experts keep it accurate
Legal experts check the library. Answers that users report are reviewed by people.
Architecture
The library of rules is built and reviewed in advance. When answering, the AI can only use what the search gives it.
Evaluation
We measure accuracy instead of assuming it. The system has to reach these targets before public release.
| Metric | Release target | How it is measured |
|---|---|---|
| Correct answers | ≥ 90% | 100 real questions, answers graded by a legal expert |
| Critical errors | 0 | Any answer that could cost someone money or delay their care |
| Claims with a citation | 100% | Automatic check on every answer |
| Saying “I don’t know” correctly | ≥ 95% | Questions with no checked rule must get “I don’t know” plus a contact |
| Response time | < 10 s | Typical time from question to answer |
AI governance
Always clear it’s AI
Users always know they are talking to an AI, as the EU AI Act requires.
People stay in control
Experts approve every country module. Any answer can be reported, and reports are reviewed.
Not tied to one model
We use a leading language model with data processed in the EU. We can switch models without rebuilding the product.
Every answer traceable
Each answer stores which rules and which source versions it used.
What the AI will never do
Transparency under the AI Act
Article 50 of the EU AI Act says people must be told when they are dealing with an AI system. AskEU says so before the first question and marks every answer as AI-generated, together with its sources.
Regulation (EU) 2024/1689, Art. 50 Responsible AI →Be among the first to use it.
Early users help us make the answers better. Available in English, German, Polish and Ukrainian.